Last Update: June 2014
Napster will act as a data controller in respect of your Personal Information.
Napster Luxembourg S.à r.l.
60, Route de Luxembourg, L-5408 Bous, Luxemburg
Registration Number: B 110203
Phone: +352 (2) 6005-233
“Personal Information” is information about a living individual who is identified or identifiable from that information. To access or download any of Napster's products and services, including free trials, you must open an account via a Napster online or mobile registration process. Personal Information is gathered during the registration process or when you access our products and services, including the Napster Social Network, and may differ based on the nature of the product or service. The Personal Information collected may include:
Napster understands that it is a privilege to have you as a customer and has implemented the following controls to protect your Personal Information:
Napster uses your Personal Information to:
Napster may store and process Personal information outside the European Economic Area (the “EEA”). The European Commission considers that, with narrow exceptions, countries outside the EEA do not provide the adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data. Where your Personal Information is to be shared with companies outside the EEA, we implement safeguards with the recipients of your Personal Information to ensure appropriate levels of protection for all such information. This transfer may occur because it is necessary to enable the products or services requested by you to be provided or for other legitimate operational, management or other reasons.
In some cases, access to certain products and services, such as content subscription products or products distributed by third parties may require the provision of Personal Information to a third party, such as a content provider, advertising network, or distributor.
Napster may disclose Personal Information to our contractors (e.g. a customer service contractor or a credit card clearing service) in order for them to provide specific services for Napster to better serve our customers. Napster’s contractors are bound by strict contractual requirements to keep all Personal Information they process strictly confidential and to use such information solely on behalf of Napster.
To the extent permissible by the relevant Data Protection laws and to the extent that we have obtained your consent where required, we may share Personal Information for third party advertising and market research. If you do not want us to share your Personal information with third parties for promotional activities or for market research purposes, please click here.
Additionally, Napster may be required to provide specific access and usage information to certain content providers and rights holders as a condition of content licensing. In such cases, Napster may provide content usage, access, demographic and other information without your personally identifiable information (your name, billing information, email address) to the content provider.
Also, Napster may disclose your Personal Information if required or permitted to do so by law, e.g. to comply with the order of a competent judicial authority in any jurisdiction.
In certain instances, we provide you with the option to object to a specific use of Personal Information, e.g. you may object to a use of Personal information for purposes of advertising or market or opinion research by Email.
You may choose to provide us with personal information if, for example, you: contact us with an enquiry; register on the site; forward an item to a friend; purchase an item; fill out a survey or other form with your personal information included; request us to provide you with information; enter a competition; post information to public areas of the site; or take advantage of a promotion.
Napster provides you with access to a joint social network of Napster and Rhapsody International Inc ("Social Network"). The Social Network allows you to discover music by making social connections with other Social Network members, sharing your playlists and listening preferences, and locating your friends' Social Network profiles via integration with other third party services such as Gmail and Facebook. Upon registration for any of the Napster Services you automatically become a member of the Social Network.
You may choose whether to use the Social Network feature by making your profile public and creating social connections with other users. To customize your profile, you must log in to https://secure-www.napster.com/authentication/login select the "My Music" menu, then select "Profile."
Your profile settings give you the ability to display a photo, write a short bio, and make your playlists, library and listening history public within the Social Network. Your Social Network profile settings also give you the option to share your listening preferences on Facebook. By choosing to connect your Social Network profile to your Facebook account, you understand that your Napster listening selections will automatically be displayed within your Facebook profile and linked to your name within the Facebook newsfeed.
If you do not choose to make your profile public, only your genre and artist listening preferences will be anonymously displayed. Your default anonymous profile will not show any Personal Information, nor will it show any playlists you have created. Within your profile settings, you are also given the option to completely hide your profile. If you choose to hide your profile, none of your listening preferences will be displayed, and you will not be able to use the Social Network to connect with other users.
To access your account information and preferences, select "Manage My Account" from the menus on the Napster software. Sign in to your account and modify your information and preferences as needed. You may also review and update your account on the web at www.napster.com, by selecting "My Account," and logging in using your name and password.
When you access your account by logging in, you can update and/or make sure that your account information is accurate. You can also manage your preferences concerning receipt of newsletters, promotional emails, and profile sharing settings. To Edit your Social Network profile sharing settings you must log in to your account at www.napster.com, select the "My Music" menu; then click on "Profile".
If you have forgotten a username or password, please refer to Napster’s online help resources.
A cookie is a small text file that is stored in your web browser or device that allows Napster or a third party to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to administer various marketing programs.
Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser or application. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves. Cookies placed by the website you’re visiting or application you’re using are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies.” Napster uses session and persistent cookies as well as first party cookies and third party cookies.
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies.
At your request and where the law requires us to do so, we will confirm what Personal Information we hold about you, update your information, remove your information, fulfill specific opt-out requests, including requests where you have previously opted-in with respect to the use of your Personal Information, and/or correct any inaccuracies in such Personal Information if you contact us using the unsubscribe details provided below.
If you wish to obtain access to or copies of the Personal Information which we hold about you please contact us using the details provided below.
If you would like to unsubscribe from Napster, please contact customer service at www.napster.com/support.
If you have questions about the privacy aspects of our products or services or would like to make a complaint, please email us at firstname.lastname@example.org.
In the event that this Agreement is translated into other languages and there is a discrepancy between the two language versions, the English language version shall prevail to the extent that such discrepancy is the result of an error in translation.